Welcome to Orbit Gear ("we," "our," or "us"). This online privacy policy outlines how we collect, use, and protect your personal information when you visit or make purchases from www.orbitgear.shop (the "Site"). By accessing or using our website, you agree to the terms of this policy.
1. Information We Collect
We gather personal information to enhance your experience and improve our services. This may include:
- Personal details: name, email address, phone number, and shipping/billing address.
- Payment information: collected securely by our payment processors. (We do not store credit card details.)
- Order details: product preferences, purchase history, and customer service interactions.
- Device and browsing data: IP address, browser type, cookies, and pages visited on our website.
We collect this data when you browse our site, place an order, subscribe to our newsletter, or contact us directly.
2. How We Use Your Information
Your personal information helps us:
- Process and fulfill your orders efficiently.
- Communicate about your purchases and inquiries.
- Send you order confirmations and shipping updates.
- Enhance our website's performance and customer experience.
- Prevent fraudulent activity.
We never sell, rent, or share your information with third parties for marketing purposes.
3. Sharing Your Information
We may share your information with trusted partners who assist us in operating our store:
- Payment processors | Secure payment handling.
- Shipping companies | For order deliveries.
- Email service providers | For updates or marketing (if subscribed).
These partners must secure your data and use it solely for completing your order.
4. Cookies and Tracking Technologies
We utilize cookies to improve your browsing experience. Cookies help us:
- Recognize your device for a personalized experience.
- Analyze site performance and visitor traffic.
- Remember your preferences.
You can disable cookies via your browser settings, though this may restrict some site functions.
5. Data Security
Data security is our priority. We use SSL encryption and secure servers to safeguard your information during transmission. All payment transactions occur through encrypted gateways; we do not store your full card details. Despite our precautions, remember that no online system is entirely secure.
6. Your Rights
You have rights regarding your personal data:
- Access and review your data.
- Request updates or corrections to your information.
- Withdraw consent for marketing emails.
- Request deletion of your personal data (subject to legal requirements).
To exercise these rights, please reach out to us as outlined below.
7. Third-Party Services and Links
Our website may contain links to third-party sites. We do not control their privacy practices and urge you to review those policies before sharing any information.
8. Retention of Information
We keep your personal information only as long as necessary to fulfill orders or as required by law. Once no longer needed, your data will be securely deleted or anonymized.
9. Policy Updates
This privacy policy may be updated periodically to reflect changes in our practices. The latest version will always be accessible on our website, with the date of the most recent update provided.
10. Contact Us
If you have questions about this online privacy policy or our handling of your personal data, please reach out to us at Support@orbitgear.shop or visit us at Orbit Gear, Dhaka, Bangladesh 1230.
