Thank you for shopping with Orbit Gear! We aim to provide a smooth, reliable delivery service for all our customers. Here’s what you need to know about our shipping policy.

1. Order Processing Time
All orders are processed within 1–3 business days after we confirm your payment. During busy seasons, promotions, or holidays, it may take a bit longer. Once your order ships, you’ll receive a confirmation email with your tracking number.

2. Shipping Time & Delivery Estimates
Delivery times depend on your location and the shipping method selected at checkout. Here are general delivery estimates:

- United States, Canada, Europe: 7–14 business days

- Australia & New Zealand: 8–15 business days

- Asia & Middle East: 7–14 business days

- Other Regions (Worldwide): 10–20 business days

Please keep in mind that these are only estimates; actual delivery times may vary due to customs delays, courier operations, or weather conditions.

3. Shipping Charges
Shipping fees are calculated at checkout based on your order’s destination, package weight, and the shipping service you choose. Don’t forget to check for our occasional free shipping promotions!

4. Tracking Your Order
Once your order is shipped, you will receive an email with your tracking number and a link to monitor your shipment. Please note that tracking updates may take up to 48 hours after dispatch. If you have questions about your tracking status, reach out to our support team, and we’ll assist you.

5. Customs, Duties, and Taxes
Orbit Gear is not responsible for any customs fees, import taxes, or duties that may be charged once your order reaches your country. All applicable charges are the customer’s responsibility. If you’re unsure about these costs, please check with your local customs office.

6. Delayed or Lost Shipments
While delays are rare, they can happen due to unforeseen events like weather or customs inspections. If your order is delayed or seems lost, contact us with your order number, and we’ll investigate immediately.

7. Incorrect Address Information
Ensure that your shipping address is correct at checkout. Orbit Gear is not responsible for lost or undelivered packages due to incorrect address details. If you notice an error after placing your order, let us know immediately, and we’ll do our best to update it before shipment.

8. Multiple Shipments
If your order consists of multiple items, they may ship separately to ensure faster delivery. Each package will come with its own tracking number.

9. Order Not Received
If tracking shows that your order was delivered but you haven’t received it, please check with family, neighbors, or your local post office. If the issue continues, contact us within 7 days of the marked delivery date for assistance.

10. Contact Us
If you have questions about shipping, delivery, or tracking, our customer service team is here to help you. You can reach us through our website. We’re happy to assist!