At OrbitGear.shop, your satisfaction is our top priority. We want every customer to enjoy a confident and worry-free shopping experience. If your order doesn’t meet your expectations, our return policy ensures that you can easily request a replacement or refund without any stress.
Easy Return Process
If you receive a product that is damaged, defective, or not as described, you can request a return within 7 days of receiving your order. To start the process, simply contact our support team at support@orbitgear.shop with your order number, product details, and a brief description of the issue.
Once your return is approved, we’ll provide simple instructions on how to send the product back to us.
Please note that the returned item must be in its original condition, unused, and with all packaging, accessories, and labels intact. Items that show signs of wear, physical damage, or improper use may not qualify for a refund or exchange.
Refunds and Replacements
After we receive and inspect the returned product, we’ll process your refund or replacement.
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Refunds will be issued through the same payment method used at checkout.
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Replacements will be shipped at no extra cost if the original product was faulty or damaged.
Refunds usually take 5–7 business days to reflect, depending on your payment provider.
Non-Returnable Items
Certain products cannot be returned due to hygiene or customization reasons. These may include:
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Screen protectors or films that have been unsealed or used
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Customized accessories or limited-edition items
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Items purchased during clearance or special sale events
We recommend checking product details carefully before placing an order.
Damaged or Incorrect Items
If your product arrives damaged or incorrect, please contact us immediately with clear images of the item and packaging. Our team will verify the issue and arrange a quick replacement or refund.